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Bali Airport Apologizes To Tourists For Upcoming Installation Works

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Following the successful launch of the first autogates at Bali’s I Gusti Ngurah Rai International Airport, the next phase of installations has begun.

A total of 30 more autogates will be installed at the international arrivals terminal.

Bali Airport Apologises To Tourists For Upcoming Installation Works 

The Directorate General (Ditjen) of Immigration, Ministry of Law and Human Rights, Silmy Karim, is on a mission to level up immigration infrastructure across the country for both citizens and international visitors.

Leaders and travelers have been impressed with the new autogate system at Bali Airport and are feeling confident as the next stage of installations begins.

Speaking to reporters, the Head of the TPI Ngurah Rai Class I Immigration Office, Suhendra, explained that so far there are 30 autogates had been installed at Ngurah Rai Airport, which was first used in early March.

The next 30 gates will also be installed at the arrivals terminal, with plans to introduce 20 gates into the departures terminals later down the line.

Suhendra said “Installation work has started on March 24 2024 and is estimated to be completed by the end of June 2024. So the work process will take approximately 3 months. We are targeting it to be ready for use in early July 2024.”

He added, “We apologize to passengers for any inconvenience that may arise in the immigration area during the autogate installation process.”

Suhendra explained “Currently autogate can be used for Indonesian citizens on all types of passports and foreigners [who are] electronic passports holders of E-VOA, E-Visa, KITAS, KITAP, as well as BVK subject countries who have registered on the evisa page .”

He concluded “With the use of autogates, it is hoped that immigration inspection traffic will become more effective and efficient.”

Meanwhile Regional Immigration Officer for Bali, Romi Yudianto, told reporters “Even though there is an ongoing installation process, we ensure that immigration checks will continue to run optimally with all regular inspection counters remaining open.”


Tourists who wish to make use of the swift autogate process upon arrival in Bali must make sure that they have secured an e-Visa upon arrival prior to arriving at I Gusti Ngurah Rai International.

The e-Visa on Arrival (eVoa) is valid for 30 days and can be extended for a further 30 days. The extension process can now also be completed online via the website. 

Tourists are reminded that there is only one official website for all Indonesian immigration services.

While many visa agents and visa companies offer support with applications, tourists have been urged to do their due diligence before parting with their funds since there are many scam visa websites online.

The official e-visa website for Indonesia is


On this site foreigners can apply for the eVisa on Arrival and almost all other visa categories, including investment and business visas, the golden visa, the second home visa and the socio-cultural visa categories including the newly introduced D1 visas that allow tourists to visit Indonesia for social reasons for up to 60-days at a time, multiple entry for 5-years. 

Tourism officials in Bali are also calling on Bali Airport to install more payment counters for the Bali Tourism Tax.

Payment kiosks will be installed at the domestic arrivals terminal by the end of the month, but with up to 60% of international tourists not yet paying their tourism tax, tourism sector leaders are calling on the government to make it even easier for tourists to pay their dues.


Suggestions include getting airline staff to help encourage payments, opening up more kiosks at the international arrivals terminal, and creating more educational campaigns so all tourists know exactly what they have to pay, how, and why before landing in Bali. 

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Friday 29th of March 2024

They should be apologizing to us for prematurely implementing this broken tourist tax.


Thursday 28th of March 2024

Love Bali

Trevor Nicholls

Thursday 28th of March 2024

They need to have l Buggies from arrivals to baggage to help people with disabilities


Thursday 28th of March 2024

We used the autogates on Feb 6th. So they were in use before when your article says.

Wayan Bo

Thursday 28th of March 2024

Robots should be implemented too into welcome service 🤣