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Australian Father Left With Complex Pain Syndrome After Buggy Crash At 5-Star Bali Resort

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An Australian father of two has spoken to the media about the aftermath of his terrifying ordeal at the Karma Kandara Resort in Ungasan close to Uluwatu in Bali.

The incident took place as the family was being transported from the resort to the pool. 


What was set to be a dreamy vacation on the Island of the Gods ended in tragedy for the Perth-based family of four.

Curtis Bransby, his wife, and their two young daughters aged 3 and 5 were enjoying their holiday at Karma Kandara Resort.

The hotel and resort complex spans over the clifftop and beachside at the private Karma Beach, next to Pantai Melasti. 

Bransby and his family were being transported on a buggy from the resort to the poolside on the 20th of September 2023.

They were driven by a member of staff down a road that he described to reporters as “steep and slippery”.

Curtis’ three-year-old daughter was on a lap, and his wife and eldest daughter were sitting in the backseat of the buggy as they drove down the hilly pathway. 

Bransby says that suddenly, the buggy spun out of control and careered into another buggy. In the collision, Bransby was thrown from the vehicle, into the air and was smashed against a brick wall.

Still holding onto his toddler as the collision took place, he was able to shield her from the impact of the wall but bore the brunt of the impact himself. 

His three-year-old daughter escaped with a bruise on her forehead, and his wife and older daughter did not sustain serious injuries either.

However, Bransby has described how the collision “blew my arm to pieces.” He added that he felt his arm “hanging behind my back like a piece of string.”

He has described to the media how he was instantly in immeasurable pain and was transferred to the BIMC Hospital Bali for emergency treatment. 

The 47-year-old required intensive and immediate surgery to pin his arm back together. He spent nine days in hospital before he was cleared to be transferred home to Perth.

The family had taken out a travel insurance policy that covered $ 26,000 of the medical bills.

However, since returning to Perth, Bransby has been diagnosed with complex regional pain syndrome (CPRS), which is a potentially chronic condition characterized as “excess and prolonged pain and inflammation” in a localized area. 

Bransby told reporters, “I had intense pain for two months straight and now still have throbbing and cramping pains and if I bump or move incorrectly it is unbearable.”

He added, “I have to elevate my arm every night to reduce swelling and when I awake my arm feels like it is in rigor mortis…My bicep feels like it is cramping and going to burst, my wrist feels sprained and my knuckles ache when I close my fingers.”


He has been unable to return to work since the collision, and it is unclear when he will be fit enough to do so.

Bransby and his wife are now anxious as to how they will be able to cover their bills and the mortgage while he is out of work.

Bransby revealed that his parents-in-law have been able to pay $10,000 to prevent them from defaulting on their mortgage, for now. 

Now Bransby is calling for Karma Group to be held accountable for the events that led to the collision. He told reporters “[The hotel] is not admitting liability but it’s morally the right thing to do.”


Bransby has shared a letter that he received from Karma Group, which states their position on his case.

They say that further compensation for the incident “falls outside the coverage provided by our third-party insurance policy”.

The letter from the representative for Karma Kandara and the Karma Group says, “In an effort to expedite your settlement, and as a gesture of goodwill as you are our valued guest, we are prepared to offer you a one-time compensation of USD 5000 as a full and final settlement, without admission to liability.”


Communication between Bransby, his insurance provider, the resort, and their insurance teams is ongoing. The hospitality corporation says that it is “committed to resolving this matter amicably”.

They noted that the safety of their guests is a top priority. 

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Saturday 2nd of December 2023

The Indo one off paltry payment and sign a declaration that they (resort) have no further liability play. Then deal with the Insurance company that plays it's the responsibility of the resort and their insurance teams as their driver and vehicle are culpable situation. Stalemate and only years of frustration ahead unfortunately. Guess you won't be coming back? And Hotman Jakarta he's basking in his Atlas club part ownership and other money spinning tourist ventures he's corruptly involved with. Ain't got no time to spare.


Thursday 30th of November 2023

This is tragic. Clearly the buggy accident is with the hotel: Buggy technical condition?, Buggy having safety belts and/or grip handles? Driver having safe and defensive training? Driving speed in relation to road conditions?

The hotel is not admitting liability and offer token compensation in return for no further liability. Welcome to Indonesia.

This Australian need to hire Indonesia top lawyer, Mr. Hotman Paris to sort this out.


Friday 1st of December 2023

@Exp, The driver will not have been trained. And probably has no license. That alone would invalidate any insurance. Safety doesn't exist on Bali, Indonesia in general, Thailand, the Philippines etc....... Corruption and excuses are everywhere.

Wayan Bo

Thursday 30th of November 2023

What a overpriced med bill in comparing with price of a new 2024 Ford Mustang convertible which is below $50k


Friday 1st of December 2023

@Wayan Bo, what a stupid comment.


Thursday 30th of November 2023

Sure they'll get a lot of bad Karma for their lack of responsibility.


Thursday 30th of November 2023

Good luck getting any more money out of any insurance company in Indonesia, they will declare bankruptcy immediately and let you hang high and dry. Speaking from personal experience.