It appears the battle isn’t over for what foreigners call the ‘taxi mafia’ in Bali.
The Business Competition Monitoring Commission (KPPU) announced it has requested information from PT Angkasa Pura 1 in an investigation of possible illegal business practices with the app-based public transport service, Grab, at I Gusti Ngurah Rai Airport.
The Head of Regional V KPPU Office, Dendy R Sutrisno, said that they will investigate the exclusive partnership between the Malaysian based company, Grab and I Gusti Ngurah Rai Airport.
“We are requesting information from Angkasa Pura about the appointment process to ensure that fair business competition principles was implemented as mandated by Law 5/1999 about Prohibition of Monopoly Practices and Unfair Business Competition,” he said to beritabali.com on January 23,2020.
Grab has also formed partnerships with five current airport taxi operators, which are the cooperatives that were previously registered as partners of PT Angkasa Pura I (Persero) the Seminyak Times reported.
Meanwhile, the Director of the Bali Customer Protection Foundation (YLPK), Putu Armaya, regretted the decision of the I Gusti Ngurah Rai Airport authorities who only approved one application-based transportation service. He opined that the core of customer service is comfort and safety. Besides, opportunity must be opened to all companies and modes of transportation and not one company only.
“The airport must provide comfort and safety. Opportunity should be opened as wide as possible so any public transportation can enter the airport whether it is a bus or online public transportation service. The customers only want the best. Whatever consumers want should be provided,” he said.
General Manager of PT Angkasa Pura I (Persero) of I Gusti Ngurah Rai International Airport, Herry A.Y. Sikado, stated that this service was provided in order to follow technological development. He denied that Grab got special treatment from his side. The appointment of Grab as a provider of technology-based land transportation ordering applications was a result of a long process of selections which involved various similar companies.
“Of course, I can ensure you that the selection process has been carried out transparently, open and accountably. With this application, airport service users can enjoy land transportation services that provide competitive service prices and transparency.”
General Manager of Gusti Ngurah Rai International Airport, Herry A.Y. Sikado