Bali Ngurah Rai Immigration Office has announced that in-person services have been temporarily put on hold during the emergency partial lockdown.
According to the official release from the Ngurah Rai Immigration Office, the closure of in-person service was initiated to support the provincial government’s effort in reducing Covid-19 transmissions within the public service institutions in Bali. The Immigration Class I Ngurah Rai Bali is closed for 14 consecutive days which started from the 7th to the 20th of July 2021.
In-person service is closed for both Indonesian citizens who plan on applying for a new passport and for foreign nationals who need to extend their visa. Other than that, the online service through the APAPO app for applying online is temporarily suspended as well. Immigration service for Indonesian citizens is still available for medical purposes and other emergency situations.
Meanwhile foreign nationals who need to extend their stay permit during the emergency partial lockdown can access the official website on https://.izintinggal-online.imigrasi.go.id/ . Once the application is finished, expats are required to send a confirmation message through WhatsApp to +6285967223300 (chat only) along with proof of the online extension permit application. Expats are required to visit the immigration office if they fail to extend their visa online along with their sponsors. The immigration office, as one of the essential government sectors, is allowed to operate with only 25% of it’s capacity with strict prevention protocols in place. For further information, please call their call center +623618468395 or text +6281236956667 via WhatsApp.