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Upgrades To Bali Airport Nearly Complete As Trends Suggest Tourism Boom Continues 

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I Gusti Ngurah Rai International Airport has undergone a series of major renovations that will make the overall travel experience more efficient.

With Bali on track to have its busiest year for tourism on record in 2024, urgent upgrades are essential if the island is to keep up with this rapid growth of international arrivals. 

Luggage On Carousel At Airport.jpg

Speaking to reporters, the General Manager of International Airport I Gusti Ngurah Rai Handy Heryudhitiawan explained that the development projects are around 80% complete and will be signed off in September.

He shared, “With the continuous growth of the passenger traffic and aircraft movement, we will always improve all aspects of service at Ngurah Rai Airport to support flight operations and ensure they run smoothly. For that, we are currently carrying out facility optimization work in several airport areas.”

Upgrades to Bali Airport may not be immediately visible to tourists, but the benefits of them will be felt across the board.

Heryudhitiawan explained that the optimization project includes the upgrade of facilities in the Passenger Security Check Point (PSCP) area of international and domestic terminals, the construction of pedestrian bridges for people at domestic arrivals, as well as the widening of vehicle access roads in the airport area. 

Heryudhitiawan added, “During the optimization work, we install road signs to direct service users and deploy airport security personnel to guard around the work area so that airport service users’ air travel is always safe and comfortable.”

I Gusti Ngurah Rai International Airport is the only commercial airport in Bali, and while there has been talk of constructing a second international airport in north Bali for over a decade, the project has never got past the initial planning stage.

However, all that could be about to change as the incoming president, Prabowo Subianto, visited Buleleng Regency during his election campaign and promised to get the development moving along.

2024 is on track to be Bali’s busiest year on record, and with Bali Airport receiving almost all tourist arrivals, leaders want to ensure the terminals are operating at full capacity, whether that be in terms of flights, immigration services, or passenger support operations. 

A new set of autogates has been opened at the international terminal, and with twenty more due to be opened next month, there will soon be a total of eighty autogates for passengers to fast-track through immigration checks.

Speaking during the opening of the new autogates, the Head of the TPI Class I Immigration Office, Ngurah Rai Suhendra, explained how the new autogates make the whole process easier for tourists and for immigration officers, “With [these] 60 units, it means that more than 120 people can be cleared per minute at the same time.”

Autogate-passport-reader-in-Bali-Airport

This week saw the launch of three new flight services that have the potential to connect hundreds of thousands of travelers to Bali.

The low-cost airline AirAsia launched direct flight services between Bali and Phuket, Bali and Kota Kinabalu, and Bali and Cairns.

Bringing Bali tourists more options for additional travel experiences in the culturally diverse city of Kota Kinabalu and more beach vacation extension options with a direct connection to Thailand’s popular resort of Phuket, the flight availability at Bali Airport makes everything possible. 

AirAsia-Passengers-Tourists-Get-Off-PLane-At-Airport

Both of these flight services will operate three times weekly initially, with scope to increase depending on demand.

The Head of Government Relations & Corporate Communications of Air Asia, Eddy Krismeidi, told reporters at the inaugural Bali-Kota Kinabalu flight, “This is just the first flight. The response was very good, and we hope this continues.”

“We hope that this route can increase the number of passengers from Malaysia to Bali.”

Passengers-Disembark-AirAsia-Flight-At-Denpasar-Airport-Bali

The new direct flight service with AirAsia between Cairns and Bali makes life so much easier for Queensland-based Bali holidaymakers, who no longer need to make the mission to Brisbane to catch a flight. 

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Shorty

Saturday 17th of August 2024

Bali Sun it's ironic you run an article about upgraded airport service, yet feature a pic of a luggage carousel. Probably the most annoying and slow irritations for arriving passengers.

The autogates. Can someone please explain, or give the programmers a kick in the arse?

I have a chipped Australian passport and KITAS. The autogates reject it. Yet they recognise prepaid VOA.

The Tourist Tax. Why is the portal overloading itself with redundant information and processing? If needed I can show my KITAS. What is the point of wasting time issuing an exemption?

Shorty

Monday 19th of August 2024

@Randy,

PS.

Marks on luggage tags mean nothing if you've nothin to hide.

Shorty

Monday 19th of August 2024

@Randy,

Yes I live here.

In reality comparisons with other airports are meaningless. Sure there's many better than Bali, but there's some worse.

It's immaterial. The reality is we're coming through Ngurah Rai. No amount of whingeing or criticism has, or will change it.

It's a small, expected inconvenience. For me I don't think about it or let it get at me. Being home over rides it.

Randy

Sunday 18th of August 2024

@Shorty,

If you are living in Indonesia, you should probably be aware by now that incoming checked bags are going to an X-RAY machine to look out for certain suspicious items. If your baggage tag has a black marker written on it it means that your bag may be checked for secondary manual inspection by an officer. This is why each checked bag is being carefully monitored upon arrival in Indonesia.

Regarding the auto gates in Bali...who knows. It is always working in Jakarta for both locals and foreigners on certain visas, and Voa.

Exp

Sunday 18th of August 2024

@Shorty,

1. Auto gates will not work with KITAS or KITAP? I assume there must be a dedicated manual KITAS and KITAP line in addition to auto gates that usually have short lines.

2. Online tourist tax exemption. This is what I have been harping on in the past; the people at the tourist tax counter and out in the field have no authority / training to decipher visa documents.

That said I read that KITAS holder do not need to apply for exemption when looking at this link. So I will not bother with this.

LINK

Ron

Saturday 17th of August 2024

you need to immediately install auto passport gates at the departure area. You currently do not have enough immigration booths to deal with the huge volume of departing travelers during peak periods.

Exp

Sunday 18th of August 2024

@Ron, The gates are there -- but for display only.

Exp

Saturday 17th of August 2024

Airport upgrade: No mention of upgrade to luggage handling that many are complaining about?

Auto gates: Last time I departed all the installed auto gates closed. For display only?

Shorty

Monday 19th of August 2024

@Exp,

Does it really matter whether you chill out in the Imigrasi queue, buying an overpriced drink inside, or at the departure lounge?

Why increase your aggravation and give yourself the shits?

Randy

Sunday 18th of August 2024

@Exp, since you have been living in Bali you should have known by now. READ BELOW:

Incoming bags are going to an X-RAY machine to look out for certain suspicious items. If your baggage tag has a black marker written on it it means that your bag may be checked for secondary inspection by an officer. This is why each checked bag is being carefully monitored upon arrival in Indonesia.

Here is story for you: A friend from Europe was surprised when her checked luggage did not show up at Jogyakarta airport. She was not paying attention at check in Jakarta. She placed her power bank lithium battery in her checked luggage. The X-ray machine caught it and held her checked bag in Jakarta. She was asked if the power bank could be retrieved since she had a TSA approved lock, they did not have to break the lock. Then her bag was sent on the next flight to Jogyakarta and delivered to her hotel.

Her power bank was held at lost and found in Jakarta airport. She looked at it on the positive side as it was her mistake and that security was good in catching it. Upon her return to Jakarta, she got her power bank back. She said if this was in Europe, no such thing as good customer service like in Indonesia despite it was her mistake. Perhaps some entitled foreign Bule could take notes…think positive instead of the worst especially when a person made the mistake while traveling in Indonesia. Sigh…

Brett Biddlecombe

Saturday 17th of August 2024

Yes great news. We will still have to wait for our luggage- it seems to take forever!

Randy

Sunday 18th of August 2024

@Brett Biddlecombe, Incoming bags are going to an X-RAY machine to look out for certain suspicious items. If your baggage tag has a black marker written on it it means that your bag may be checked for secondary inspection by an officer. This is why each checked bag is being carefully monitored upon arrival in Indonesia.

Michael Beer

Friday 16th of August 2024

More than 1 hour it took to get the luggage

Randy

Sunday 18th of August 2024

@Michael Beer, FYI for those who complain as always...

Incoming bags are going to an X-RAY machine to look out for certain suspicious items. If your baggage tag has a black marker written on it it means that your bag may be checked for secondary inspection by an officer. This is why each checked bag is being carefully monitored upon arrival in Indonesia.

Here is story for you: A friend from Europe was surprised when her checked luggage did not show up at Jogyakarta airport. She was not paying attention at check in Jakarta. She placed her power bank lithium battery in her checked luggage. The X-ray machine caught it and held her checked bag in Jakarta. She was asked if the power bank could be retrieved since she had a TSA approved lock, they did not have to break the lock. Then her bag could be sent on the next flight to Jogyakarta and delivered to her hotel.

Her power bank was held at lost and found in Jakarta airport. She looked at it on the positive side as it was her mistake and that security was good in catching it. Upon her return, she got her power bank back. She said if this was in Europe, no such thing as good customer service like in Indonesia despite it was her mistake. Perhaps some entitled foreign Bule could take notes...think positive instead for the worst especially when you made the mistake while traveling in Indonesia. Sigh...